Manage Your Projects to Meet Your Client's Expectations - The common goal at the end of every project should be for the client and design professional to be able to look at each other and both say “Yes, that is exactly what I expected.” The range of the client's response to anything short of that outcome will at best, diminish the likelihood of future assignments from that client, and at worst, possibly result in a professional liability claim. This presentation will address the various factors that can influence a client’s expectations, while at the same time cover various tools that can improve design efficiency. Specifically, the selection-for-work process, contract terms, critical elements of every contract, avoiding construction bidding pitfalls, and managing professional liability claims, is addressed.

Objectives:

• Understand the importance of meeting client's expectations
• Learn ways to anticipate client's expectations
• Become familiar with contract terms that influence client's expectations
• Learn procedures that can minimize or manage professional liability claims.